TTruefold
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Connect Shopify

Truefold reads your Shopify orders, products, customers, and refunds so your store data can be modeled alongside your marketing and email data.

Shopify connects through a secure OAuth flow — you authorize Truefold on your store, and no passwords are ever shared.

Before you start

  • You need to be the store owner or a staff member with permission to install apps.
  • Have your store's domain handy — the my-store.myshopify.com address (not a custom domain like www.mystore.com).

Steps

  1. In Truefold, go to Sources → Add source → Shopify → Connect.
  2. Enter your shop domain. You can type just the subdomain (my-store) or the full my-store.myshopify.com.
  3. Click Continue to Shopify. You'll be sent to Shopify to review the permissions Truefold requests.
  4. Review and click Install (or Approve). Shopify sends you back to Truefold and the first sync begins.

Permissions Truefold requests

Read-only access to orders, products, customers, and inventory. Truefold never writes to, changes, or deletes anything in your store.

Protected customer data

Order and customer records are considered protected customer data by Shopify. If your store or app requires it, approval for protected customer data access may be needed before those records sync — products and inventory sync without it.

Troubleshooting

  • "Enter a shop subdomain" — use the .myshopify.com address, not your custom storefront domain.
  • Install button greyed out — your Shopify user doesn't have app-install permission; ask the store owner to connect, or grant your account the permission.